While the country recovered from 1987’s Black Monday, Joseph M. Murphy, a second-generation Irishman from New York joined the board of directors of a new bank in Carmel, New York. Within four years of joining the board, he became the Bank’s controlling shareholder and, with experience in investment real estate, led the Bank’s growth and expansion into New York City.
Today that organization, Country Bank, which continues to be led by Mr. Murphy and his family, is a regional leader in the commercial real estate lending business serving the New York City metro area. Approaching its 30th anniversary, and deciding it needed a refreshed brand to take the organization into the future, the Bank turned to another family business with Irish roots, Sundin Associates.
During our brand research and exploration, it became clear that the Bank had a few challenges – such as how to differentiate from other banks named “Country” – as well as many opportunities including a strong connection to the New York community, a reputation for personal service and individual attention, and a belief that everyone who works for, and with, Country Bank is part of the “family.”
Our first recommendation was to reinforce the Bank’s New York connections through imagery, as well as the introduction of a new domain, CountryBankNY.com. Starting with the theme “Here you are Family,” we expanded the messaging to include headlines reinforcing local connections while promoting a range of products and services.
As part of the full brand relaunch, we worked with Zero-In to replace the existing video merchandising in all of the branches with a new refreshed deck reinforcing the messaging from the window signs and other collateral.